It’s easy to romanticize yesterday or rehearse tomorrow—but leadership only happens today. In hospitality and in business, presence is the difference between simply showing up and truly serving. The standard isn’t built in hindsight or in projection; it’s built in the room, in the moment, in real time.

Generic AI can write fast, but restaurant brands don’t need “fast.” They need language that stays consistent under pressure; across menus, promotions, internal briefs, and guest-facing communication. In this article, I explain how I use brand-tuned GPTs as a support system for restaurant teams, why generic ChatGPT often falls short in hospitality, and how custom GPTs help protect brand voice, reduce revision cycles, and scale consistency without flattening personality.

Restaurant leasing in the GTA isn’t broken — it’s being reset. While retail vacancy remains tight and rents stay high, restaurant closures are rising. The truth? Not all vacant spaces are restaurant-ready, and bad leases are now one of the biggest risks operators face. Here’s what’s really happening in the GTA restaurant market — and how smart operators are still finding opportunity.

A review response is a public act of hospitality. It shows care, builds trust, boosts your SEO, and often turns disappointed guests into loyal advocates. In today’s digital dining room, replies matter more than ever.

Return-to-office policies are reshaping restaurant traffic, dining rhythms, and revenue patterns across Canada’s major cities. With hybrid work now the new norm, operators must rethink lunch service, schedules, and strategies to stay competitive in a transformed downtown landscape.