I catch myself doing it too: looking back and thinking, “It used to be easier.” Not in a dramatic way—just a quiet nostalgia for pre-2020 rhythm. Fewer variables. Cleaner expectations. Less friction in the air.
The problem with that kind of “yesterday” is that it feels comforting… and then it quietly steals your attention from the only place where leadership actually happens: today.
On a restaurant floor, you can see this in real time. A guest (or client) sits down carrying their own invisible weight—tight schedule, big decision, low patience, high expectations. If I’m mentally comparing the moment to “how it used to be,” I’m not fully listening. I’m present physically, but not emotionally. And in hospitality, people feel that instantly.
The same trap shows up in a different outfit: tomorrow.
When I decide to change something—raise a standard, reposition an offer, reshape a routine—and I know the real shift won’t land for three or four months, my brain wants to skip ahead. I start living in the outcome. I start rehearsing the future.
But the future doesn’t respond to effort. Today does.
What I’ve learned (and what I keep relearning) is this:
– Yesterday is useful if it makes you wiser, not heavier.
– Tomorrow matters if it gives you direction, not distraction.
But today is where your intent becomes visible—in your tone, your pace, your patience, your choices.
So here’s a small “today” reset I use—especially when things feel more complex than they used to:
One clear intention: What do I want people to feel around me in the next hour—calm, clarity, momentum?
– One move that raises the standard: What can I do today that makes the next three months easier?
– One moment of real listening: Who needs my full attention, not my solution?
This is the kind of leadership that rarely gets applause—but it builds trust fast. And it’s at the heart of how I think about hospitality as executive performance at KLTY. Hospitality Consulting: not theatrics, not nostalgia, not anxiety about what’s coming… just disciplined presence.
Because everything meaningful happens the same way: in the room, in the moment, right now.
